Refund & Cancellation Policy

Thank you for trusting Prudent Edge with your corporate compliance, legal counseling, and business taxation needs. This policy outlines our cancellation and refund terms for all digital tool services, advisory retainer fees, and government filing expenses.

1. Government Filings & Portal Fees

Many of our operational services (ROC filings, GST registrations, trademark applications, custom incorporation structures, and state filings) incur direct government fees, taxes, and departmental charges paid to official portals.

• All government fees are strictly non-refundable once paid or submitted to the respective authority.
• Prudent Edge cannot process refunds for delays, audits, or rejections caused by government portals or departments (such as MCA, CBIC, or Income Tax departments).

2. Professional Advisory Retainers

For ongoing monthly retainers or structured advisory packages (e.g. Compliance Autopilot):

• You may cancel your subscription at any time by giving 30 days' written notice.
• Fees paid for the current active billing cycle are non-refundable, and advisory services will continue until the end of that billing period.
• No setup fees or historical audit onboarding fees are refundable once the audit work has commenced.

3. Consultation & Ad-Hoc Projects

For direct consultations or ad-hoc representations (such as GST audit notice response planning):

• If you cancel a consultation appointment at least 24 hours in advance, you are eligible to reschedule or request a 100% refund.
• If you cancel within 24 hours of the scheduled time or fail to attend, a 50% cancellation fee will apply.
• If we prepare a notice response strategy or corporate schema that yields zero actionable results or is rejected due to an error on our part, we will provide a full review of the case at no additional fee or process a partial refund depending on the case contract terms.

4. How to Request a Refund

To initiate a cancellation or request a refund under the terms of your service agreement, please email us at hello@prudentedge.com or write to our support desk with your transaction receipt and client ID. Refunds will be processed within 7-10 business days.